Thursday, December 30, 2010

Dear AT&T!

Dear AT&T,

I'd just like to thank you for your service this last week. Your promise to upgrade our DSL service in a day's time filled us with joy. When that time lapsed into two days, we understood the holiday rush and took it all in stride. When we still had no internet after three days, my husband called you. You very kindly informed him that you had just about completed connecting our dial-up service and wished him happy holidays. When he insisted that dial-up was NOT what we had ordered, you promised you would fix the problem and make everything right ... in just a few more days. We smiled and went back to waiting. True to your word, we received an automated phone call the day before Christmas informing us that we could check our internet status by visiting your website at www...

But, the problem was, we still had NO internet service and we could NOT check your website. However, we could still make phone calls and call you we did. No problem, you assured us. We would have our internet, our beautiful, shiny new, upgraded DSL, before the day was through. We smiled! We cheered! We rejoiced over our good fortune that at last our five days in solitary were coming to an end. But, alas, our cheer was short lived.

As the hours ticked away, your workers slipped out the door smiling holiday wishes to each other and shoving gingerbread cookies in their pockets, while our DSL order served as a coaster to a forgotten plastic cup of leftover holiday punch. Christmas arrived right on schedule, but our internet connection was nowhere to be found. Then ...

Sunday morning dawned brightly. My husband, filled with righteous indignation, called your office one. more. time. You sounded surprised! No problem, you assured us. And within a few miraculous minutes, we had internet!

And now, dear AT&T, I have a week's worth of my friend's blog entries to catch up on. Thank you again for your service. It has been memorable!

Sincerely,

Margie